Troubleshooting
Solutions to common issues and how to get help.
In This Section
Email Delivery Issues
Emails not arriving or bouncing
Custom Domain Setup
DNS configuration and SSL issues
Common Errors
Error messages and how to fix them
Quick Fixes
Can't Send Emails
- Verify your newsletter is on paid tier ($97/month)
- Check you have active subscribers
- Make sure issue is in "Draft" or "Approved" status
AI Not Finding Articles
- Review your keywords in Preferences
- Try broader search terms
- Increase the content freshness window
- Check domain whitelist/blacklist settings
Newsletter Page Not Loading
- Clear your browser cache
- Try incognito/private mode
- Check custom domain configuration
Can't Log In
- Reset your password
- Check if 2FA is enabled and use backup codes
- Try a different browser
Contact Support
If you can't find a solution:
Email Support
Include in your message:
- Your account email
- Newsletter name (if applicable)
- Steps to reproduce the issue
- Screenshots if helpful
System Status
Check our status page for service health:
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