Common Errors

Solutions for frequently encountered issues.

Account & Login

"Invalid email or password"

• Double-check your email address for typos
• Try the password reset flow
• Check caps lock isn't on

"Account not found"

• You may not have an account yet - try signing up
• Check if you used a different email to register

"Session expired"

• Your login timed out - log in again
• This is normal security behavior

Newsletter Management

"Newsletter limit reached"

• Free tier allows 1 newsletter
• Upgrade to Pro to add more newsletters

"You don't have permission"

• You may not be an owner/admin of this newsletter
• Ask the newsletter owner to adjust your role

"Newsletter not found"

• The newsletter may have been deleted
• You may have lost access
• Check the URL for typos

Sending Issues

"Upgrade required to send"

• Free tier can preview but not send
• Upgrade your newsletter to Pro ($97/month)

"No subscribers to send to"

• Add subscribers before sending
• Import from CSV or add manually

"Issue already sent"

• Can't send the same issue twice
• Create a new issue or duplicate this one

"Send failed"

• Check your email provider integration
• Verify API credentials are valid
• Try sending again in a few minutes

Content & Editor

"Content not saving"

• Check your internet connection
• Try refreshing the page
• Copy your content before refreshing

"Images not loading"

• Image may be too large (max 5MB)
• Try a different image format (JPG/PNG)
• Check the image URL is accessible

"AI generation failed"

• AI service may be temporarily unavailable
• Try again in a few moments
• If persistent, contact support

Subscriber Issues

"Subscriber already exists"

• This email is already subscribed
• Find them in your subscriber list to update info

"Invalid email address"

• Check for typos in the email
• Ensure proper format ([email protected])

"Import failed"

• Check your CSV format (see import docs)
• Ensure email column is present
• Remove any special characters
• Save as UTF-8 encoding

Billing Errors

"Payment failed"

• Check your card details are correct
• Ensure sufficient funds/credit
• Contact your bank if it's being blocked
• Try a different payment method

"Subscription not active"

• Your payment may have failed
• Check billing portal for details
• Update your payment method

Still Having Issues?